Terms of Use

1. What Kaila is

Kaila is a reverse-auction booking marketplace for home services in Davao City — currently cleaning, gardening, and aircon cleaning. Clients post job requests, verified staffing agencies submit sealed bids, the client picks a winner, and the winning agency dispatches a worker from its own roster. Kaila connects these three parties; it does not itself perform the service.

2. Eligibility

You must be at least 18 years old and provide accurate account information. You are responsible for all activity under your account.

3. Client terms

As a client, you’re responsible for the accuracy of the job details and address you post, and for reviewing an agency’s sealed bid before selecting a winner. Once you accept a bid, you’re entering directly into an arrangement with that agency for the service and its payment — Kaila is not a party to that arrangement.

4. Agency terms

• You must hold a valid DOLE or SOSIA staffing license and keep your license information current.
• You are the employer of the workers on your roster — not Kaila. You’re responsible for their conduct, the quality of service delivered, and any property damage arising from a job.
• You collect payment for the job directly from the client; Kaila is not involved in and does not process that payment.
• You owe Kaila a flat ₱150 platform fee per completed job, accrued when your worker checks in, billed and settled monthly by bank transfer.

5. Worker terms

As a worker, you join Kaila as a roster member of one staffing agency — you don’t browse jobs or bid independently. You’re required to check in and out of assignments via GPS at the job site, and to do so accurately.

6. Payments

Kaila has no customer-facing payment processing. We do not process or take a cut of what a client pays an agency for a job. The only payment Kaila collects is the flat ₱150 platform fee owed by agencies, described above.

7. Cancellations

A client may cancel a job while it’s in bidding, awaiting pick, or already assigned. Once a job has moved past those stages, it can no longer be cancelled through the app. Kaila does not currently charge a cancellation fee.

8. Disputes

If an assignment is flagged as disputed, Kaila will review it and resolve it — as completed or cancelled — at our sole discretion. Because Kaila is not a party to the payment for the underlying service, we don’t guarantee a refund or compensation as part of resolving a dispute; any such arrangement is between you and the agency.

9. Ratings, reviews, and user content

Any rating, review, or other content you submit must be honest, lawful, and not defamatory or abusive. We reserve the right to remove content that violates this, and to suspend accounts that repeatedly do so.

10. Account suspension & termination

We may suspend or deactivate your account for violating these Terms. You may close your account at any time by emailing us — see our Privacy Policy for how we handle deletion requests.

11. Intellectual property

The Kaila name, logo, and platform are owned by theKaila.app. Nothing in these Terms grants you rights to our brand or software beyond what’s needed to use the service as intended.

12. Disclaimers & limitation of liability

Kaila is a booking marketplace, not the provider of cleaning, gardening, or aircon services, and not the employer of any worker. We don’t warrant the quality of a job, a worker’s conduct, or any outcome beyond the agency’s own representations. To the fullest extent permitted by law, Kaila’s liability to you is limited to direct damages arising from your use of the platform itself.

13. Indemnification

You agree to indemnify Kaila against claims arising from your breach of these Terms or your misuse of the platform.

14. Governing law

These Terms are governed by the laws of the Republic of the Philippines. Any dispute arising from these Terms will be subject to the exclusive jurisdiction of the courts of Davao City.

15. Changes to these terms

If we make material changes, we’ll update the “Last updated” date above and, where appropriate, notify you in-app.

16. Contact us

Questions about these Terms: privacy@thekaila.app